10jill Terms & Conditions

For the purposes of this Agreement, the following terms shall have the meanings set out below. These definitions apply throughout the entire Agreement and all related 10jill policies referenced herein.

2.1 By accessing the 10jill platform, clicking "I Agree" during registration, depositing funds, or placing any wager, you irrevocably agree to be bound by this Agreement in its entirety, together with the 10jill Privacy Policy, Responsible Gaming Policy, individual game rules, and any bonus-specific terms and conditions, all of which are incorporated herein by reference.

2.2 If you do not agree to any part of this Agreement, you must immediately cease using the 10jill platform and close your account by contacting customer support at [email protected]. Continued use of the platform after any amendment to this Agreement constitutes acceptance of the amended terms.

2.3 This Agreement constitutes the entire agreement between the Player and 10jill with respect to the use of the platform, and supersedes all prior representations, understandings, negotiations, or agreements, whether written or oral, relating to the subject matter hereof.

3.1 Minimum Age. The 10jill platform is strictly available to natural persons who are 21 years of age or older. This age restriction is mandated by PAGCOR and applicable Philippine law governing online gambling. No exceptions are permitted. Players who provide false date-of-birth information to circumvent this restriction commit a violation of Philippine gambling law and this Agreement, and any winnings generated through such accounts may be voided and confiscated.

3.2 Jurisdiction. The 10jill platform is operated and licensed for use by Philippine residents and other persons in jurisdictions where access to online gaming is not prohibited by applicable law. Players are solely responsible for determining whether participation in online gambling is legal in their jurisdiction of residence or from which they access the platform. 10jill does not represent that use of the platform is lawful in any specific jurisdiction outside the Philippines.

3.3 Capacity. By registering, you represent and warrant that you are a natural person of full legal capacity to enter into a binding contract under applicable law; that you are not subject to any court order, regulatory ban, self-exclusion order, or other legal restriction prohibiting your participation in gambling; and that you are acting on your own behalf and not as an agent, nominee, or fiduciary for any other person.

3.4 Employees and Associates. Employees, directors, officers, and contractors of 10jill and its affiliated entities, as well as their immediate family members residing in the same household, are not permitted to hold player accounts or participate in real-money wagering on the 10jill platform.

4.1 Single Account Policy. Each Player is permitted to hold only one (1) active 10jill account. The creation of multiple accounts by a single individual — whether using different mobile numbers, email addresses, payment methods, devices, or IP addresses — constitutes a material breach of this Agreement. Upon detection of duplicate accounts, 10jill reserves the right to suspend all associated accounts, void any pending withdrawals, forfeit any Bonus Funds, and retain any winnings generated through the duplicated accounts pending investigation.

4.2 Accuracy of Information. You agree to provide accurate, complete, and truthful information during registration and to update your account information promptly whenever any such information changes. 10jill is not responsible for any loss arising from your failure to maintain accurate account information.

4.3 Identity Verification. 10jill is required by PAGCOR regulations and the Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments to conduct KYC verification on all account holders. You agree to submit valid, government-issued Philippine identification — such as a PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or Voter's ID — upon request. 10jill reserves the right to withhold withdrawals and restrict account functions pending satisfactory completion of KYC verification.

4.4 Mobile Number. Your registered Philippine mobile number is the primary identifier for your 10jill account. It is used for account authentication, OTP delivery, and customer support verification. You are responsible for maintaining active access to this number. Changes to your registered mobile number must be processed through identity-verified customer support.

5.1 You are solely responsible for maintaining the confidentiality of your 10jill login credentials, including your password and any OTP codes sent to your registered mobile number. You must not share your credentials with any other person for any reason.

5.2 You agree to notify 10jill immediately via [email protected] if you become aware of any unauthorized access to or use of your account. 10jill will investigate any reported unauthorized access but is not liable for any loss or damage arising before notification was received, or arising from your own negligence in protecting your credentials.

5.3 10jill will never contact you by telephone, SMS, or any messaging platform to request your full password, OTP code, or payment credentials. Any communication purporting to be from 10jill requesting such information should be treated as fraudulent and reported to [email protected] immediately.

6.1 Currency. All deposits, balances, wagers, and withdrawals on the 10jill platform are denominated in Philippine Pesos (PHP). 10jill does not accept foreign currency deposits. Any currency conversion required to fund a Philippine payment method is the sole responsibility of the Player and is not facilitated by 10jill.

6.2 Accepted Payment Methods. 10jill accepts deposits via the following approved channels: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. 10jill reserves the right to add, modify, or remove payment methods at any time without advance notice.

6.3 Minimum Deposit. The minimum single deposit on 10jill is ₱100, unless a higher minimum is specified for a particular payment channel or promotional offer. Maximum deposit limits may apply per transaction, per day, and per month as determined by 10jill and may be modified in line with regulatory requirements.

6.4 Source of Funds. By depositing, you represent and warrant that (a) the funds you deposit are not derived from any illegal activity; (b) you are the authorized account holder of the payment instrument used; and (c) you are not depositing funds on behalf of any third party. 10jill may request source-of-funds documentation for large deposits in compliance with anti-money-laundering obligations.

6.5 Processing. Deposits made via GCash and Maya are typically credited to your 10jill account within seconds of successful payment confirmation. Bank transfer deposits may require additional processing time depending on the originating institution and transfer method. 10jill is not responsible for delays caused by payment processors, banks, or telecommunications providers.

7.1 Withdrawal Eligibility. Withdrawal requests may only be submitted by Players who have completed KYC verification. 10jill reserves the right to withhold withdrawal processing until identity verification is satisfactorily completed. Players must withdraw to a payment method registered in their own name — third-party withdrawals are strictly prohibited.

7.2 Minimum Withdrawal. The minimum withdrawal amount is ₱200. Maximum withdrawal limits per transaction and per period may apply and may be modified by 10jill consistent with regulatory requirements and risk management procedures.

7.3 Real Money vs. Bonus Funds. Only real money Funds (deposited funds plus net winnings from wagering with real money, subject to any applicable wagering requirements having been met) are eligible for withdrawal. Bonus Funds that have not yet met the applicable wagering requirements are not withdrawable. Winnings generated exclusively from Bonus Funds are subject to the conditions of the applicable promotion before they may be transferred to real money balance.

7.4 Processing Time. 10jill aims to process approved withdrawal requests within one (1) to twenty-four (24) hours of submission. Withdrawals to GCash and Maya are typically processed most rapidly. Processing times may be extended during periods of high withdrawal volume, pending KYC review, or as required by risk and compliance procedures. 10jill is not responsible for delays attributable to the recipient bank or payment platform after funds have been dispatched.

7.5 Right to Withhold. 10jill reserves the right to withhold withdrawal processing pending investigation of suspected: account fraud, bonus abuse, collusion, money laundering, identity misrepresentation, or any other suspected violation of this Agreement. During any such investigation, the Player's account may be temporarily restricted. 10jill will notify the Player of any withholding via the registered contact information where legally permissible to do so.

8.1 10jill may offer promotional bonuses, free spins, cashback credits, reload bonuses, and other incentives at its sole discretion. All promotions are subject to individual bonus terms and conditions which are published alongside each offer. In the event of any conflict between the general terms of this Agreement and the specific terms of a promotion, the promotion-specific terms shall prevail with respect to that promotion.

8.2 Wagering Requirements. Unless expressly stated otherwise, all Bonus Funds credited to a 10jill account are subject to wagering requirements before they or any winnings derived therefrom may be converted to real money balance or withdrawn. The applicable wagering multiple (e.g., 25x, 30x, 40x) will be stated in the specific promotion terms. Not all games contribute equally to wagering requirements — contribution rates by game category will be specified in the applicable bonus terms.

8.3 Bonus Abuse. 10jill employs automated and manual systems to detect bonus abuse, including but not limited to: (a) exploiting technical errors or loopholes in game mechanics; (b) coordinating with other Players to systematically meet wagering requirements without genuine risk; (c) registering multiple accounts to claim the same promotion; or (d) depositing and withdrawing without meaningful play solely to exploit a bonus offer. Suspected bonus abuse may result in forfeiture of Bonus Funds, voiding of associated winnings, and suspension or permanent closure of the account.

8.4 Eligibility. Bonuses are available to eligible account holders as specified in each promotion. Unless stated otherwise, bonuses are available to Players who have verified their identity and are in good standing. 10jill reserves the right to exclude any Player from any promotion at its discretion.

9.1 All games available on the 10jill platform are governed by individual game rules published within each game interface. Players are responsible for reading and understanding the rules of each game before wagering. Ignorance of individual game rules is not grounds for a refund or reversal of a wager outcome.

9.2 RNG Certification. Random Number Generator (RNG) games on 10jill use certified RNG software that has been independently tested and certified for fairness and randomness. RTP (Return to Player) percentages for RNG games are published in the relevant game information. 10jill does not manipulate or adjust RNG outcomes for any player or session.

9.3 Live Dealer Games. Live dealer games are provided by third-party studio operators under contract with 10jill. Live game outcomes are determined by physical actions of the dealer (card dealing, wheel spinning, dice shaking) observed via real-time video stream. In the event of a disconnection during a live game hand, outcomes are determined by the game studio's recorded stream, and 10jill will credit or deduct accordingly based on the verified result.

9.4 Technical Failures. If a game session is interrupted due to a technical failure on the 10jill side (server error, platform maintenance), 10jill will endeavor to restore the session or credit the Player's account appropriately based on the last confirmed game state. 10jill is not liable for losses arising from technical failures caused by the Player's own device, internet connection, or third-party service providers.

9.5 Malfunction. In the event of a game malfunction — including but not limited to display errors, incorrect payout calculations, or software bugs — 10jill reserves the right to void the affected round(s) and return the wagered amount to the Player. Malfunction voids all pays and plays. Claimed winnings resulting from a manifest error in game function are not payable.

The following conduct is strictly prohibited on the 10jill platform. Violation of any of these provisions may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Registering an account while under 21 years of age or on behalf of a minor;
• Opening or operating more than one account, whether personally or through associates;
• Using false, stolen, or fraudulently obtained payment credentials;
• Depositing or wagering funds derived from criminal activity;
• Using software, bots, scripts, or automated systems to interact with the 10jill platform in any manner not authorized by 10jill;
• Exploiting identified software bugs, errors, or loopholes in game mechanics — any such exploitation must be reported immediately to [email protected] and not utilized for personal gain;
• Colluding with other Players or third parties to manipulate game outcomes, including in poker, live dealer, or any multiplayer game format;
• Engaging in matched betting, arbitrage strategies, or similar low-risk wagering patterns primarily designed to exploit bonus terms;
• Threatening, harassing, or engaging in abusive conduct toward 10jill staff, live dealers, or other players via any communication channel on the platform;
• Attempting to access 10jill's administrative systems, databases, or infrastructure without authorization;
• Engaging in any activity that constitutes money laundering, fraud, or any other offense under Philippine law.

11.1 All intellectual property on the 10jill platform — including but not limited to the 10jill name, logo, trade dress, website design, game interfaces, promotional materials, software, and compiled content — is owned by or licensed to 10jill and is protected by applicable Philippine and international intellectual property laws.

11.2 No part of the 10jill platform may be reproduced, copied, distributed, reverse-engineered, scraped, or otherwise used for commercial or public purposes without the prior written consent of 10jill. Personal, non-commercial use of platform content for the sole purpose of accessing and using 10jill's gaming services is permitted.

11.3 Game content (graphics, sounds, animations, and game mechanics) belongs to the respective game providers who supply content to 10jill. 10jill does not claim ownership of third-party game content and obtains a limited license to display such content to Players on the platform.

12.1 10jill processes personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. The full details of how 10jill collects, uses, stores, and discloses personal data are set out in the 10jill Privacy Policy, available at https://10jill.app/privacy-policy.

12.2 By registering a 10jill account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including the use of such data for KYC verification, regulatory reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC), and the delivery of account management and customer support services.

12.3 10jill will not sell your personal data to third parties for marketing purposes. 10jill may share data with licensed service providers under data processing agreements where necessary to deliver platform functionality, and with regulatory authorities as required by applicable Philippine law.

13.1 10jill is committed to responsible gaming and provides tools to help Players manage their gambling behavior. The full details of available responsible gaming tools and resources are set out on the 10jill Responsible Gaming page at https://10jill.app/responsible-gaming.

13.2 Players may set voluntary deposit limits (daily, weekly, monthly), session time limits, reality check reminders, cooling-off periods, or request permanent self-exclusion through their account settings or by contacting customer support. Cooling-off periods and self-exclusion requests take effect immediately upon activation and cannot be reversed during the period elected.

13.3 10jill will not knowingly permit a self-excluded Player to open a new account or continue gaming during an active self-exclusion period. If you become aware that your access restrictions are not functioning correctly, contact [email protected] immediately.

13.4 If you believe your gaming is causing harm to yourself or others, 10jill encourages you to seek assistance. Responsible gaming resources for Philippine players include the programs administered by PAGCOR. Please visit our Responsible Gaming page for further information.

14.1 Definition of Dormancy. A 10jill account is considered dormant when there has been no login, deposit, withdrawal, or wagering activity for a continuous period of one hundred eighty (180) calendar days.

14.2 Dormancy Fee. Upon an account becoming dormant, 10jill reserves the right to apply a monthly account maintenance fee of up to ₱200 per month, or the remaining account balance if lower, until the account balance reaches zero or the account is reactivated by the Player logging in. Notice of imminent dormancy status will be sent to the Player's registered mobile number and/or contact information on file, where technically practicable.

14.3 Reactivation. A dormant account may be reactivated by the account holder logging in and completing any required identity re-verification. Any remaining balance at the time of reactivation will be available for use, less any dormancy fees legitimately applied prior to reactivation.

14.4 Bonus Funds that have not met applicable wagering requirements will be forfeited upon an account entering dormant status.

15.1 10jill reserves the right to suspend, restrict, or permanently close any Player account, with or without prior notice, in the following circumstances: (a) breach or suspected breach of this Agreement; (b) failure to complete required KYC verification within a reasonable time of request; (c) receipt of a regulatory instruction from PAGCOR or other competent authority; (d) account inactivity per the dormancy provisions in Section 14; (e) death of the account holder; (f) receipt of a court order affecting the account; or (g) at 10jill's discretion where continued operation of the account poses unacceptable legal, regulatory, or reputational risk to 10jill.

15.2 Where a Player account is suspended or closed for reasons other than confirmed fraud, money laundering, or material breach of this Agreement, 10jill will process the withdrawal of any remaining verified real money balance (net of applicable fees and charges) within a reasonable time, subject to completion of KYC verification and applicable regulatory clearance.

15.3 A Player may request voluntary closure of their 10jill account at any time by contacting [email protected]. Voluntary account closure requests are processed within five (5) business days. Any pending withdrawal requests at the time of closure will be processed according to standard withdrawal procedures.

16.1 The 10jill platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable Philippine law, 10jill disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement.

16.2 10jill shall not be liable to the Player for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with this Agreement or the use of the 10jill platform, whether based on contract, tort, strict liability, or any other legal theory, even if 10jill has been advised of the possibility of such damages.

16.3 10jill's maximum aggregate liability to any Player in connection with any claim arising under this Agreement shall not exceed the total real money deposits made by that Player to 10jill in the ninety (90) days immediately preceding the event giving rise to the claim.

16.4 Nothing in this Agreement limits or excludes 10jill's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Philippine law.

17.1 10jill reserves the right to amend these Terms and Conditions at any time. The updated Agreement will be posted at https://10jill.app/terms-conditions with a revised Effective Date. Where an amendment materially affects Players' rights or obligations, 10jill will endeavor to provide advance notice via platform notification or registered contact information at least seven (7) calendar days before the amended terms take effect.

17.2 Your continued use of the 10jill platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the amended terms, you must cease using the platform and request account closure as described in Section 15.3.

18.1 Governing Law. This Agreement and all disputes, claims, or controversies arising out of or relating to this Agreement, the 10jill platform, or the relationship between 10jill and any Player shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.

18.2 Regulatory Jurisdiction. 10jill operates under PAGCOR regulatory oversight. Players who believe a dispute involves a regulatory compliance issue may contact PAGCOR directly. 10jill cooperates fully with all PAGCOR investigations and directives.

18.3 Informal Resolution. Prior to initiating any formal dispute process, Players are encouraged to contact 10jill customer support at [email protected] to attempt informal resolution. 10jill will use reasonable efforts to respond to and resolve support queries within five (5) business days.

18.4 Jurisdiction. Subject to any applicable regulatory or statutory dispute resolution process, the courts of the Republic of the Philippines shall have exclusive jurisdiction over any dispute not resolved through the processes described above.

For questions, concerns, or notices relating to this Agreement, or to exercise any rights you may have under applicable Philippine law, please contact 10jill using the following details:

Additional policies referenced in this Agreement are available at the following 10jill pages:

• Privacy Policy
• Responsible Gaming Policy
• Frequently Asked Questions (FAQ)